A clear step-by-step process builds confidence.
Users found it easier to work when the process was visible in one place instead of spread across separate files and emails.
Summary
One workspace for the entire permit process.
I designed and built a custom platform that replaces scattered files and email with one shared workflow.
The platform supports three main user roles and follows the way Planklaar already works.
Insights
Make the process visible. Give each role its own view.
Interviews and co-creation revealed three needs that shaped the design.
Different roles need different views.
Directors, project managers and advisors each needed their own information and actions.
The real process contained more exceptions than expected.
Interviews and co-creation sessions uncovered missing steps, edge cases and moments where additional guidance was needed.
Prototyping
From the real workflow to validated flows and working code.
I mapped the process with the director, project manager and advisory teams.
Co-creation exposed manual tasks, pain points and exceptions. I used these to design role-specific structures and key flows, then tested and refined them with users.
After validating the Figma designs, I started in Lovable and moved to OpenAI, Claude and Cursor to build production-ready code, exploring multiple agents and models.
Testing
Test the platform against the work people actually do.
I tested the main flows with the people who would use the platform.
What was tested
Daily workflows, labels, navigation and moments where users needed guidance.
What was learned
Testing uncovered edge cases and areas that needed more guidance.
What changed
I refined the flows and simplified parts of the process before development continued.
Results
One platform. Three roles. A working product.
The new platform brings Planklaar’s permit process into one place. Teams have a clearer overview of their work, while each role gets the information and actions relevant to them.
3
Core user roles supported
Directors, project managers and advisors.
1
Central workflow
Fragmented spreadsheets, PDFs and email brought together.
~30%
Less manual admin
Reduction in repetitive copying and coordination tasks.
~20%
Faster case handling
Improvement from one structured workflow.
Much of the repetitive administration that previously happened across spreadsheets, PDFs and email can now be handled within one structured workflow.
Project evidence
Live product
From research to production
Researched, designed, validated and built.
Fewer handover errors
Central information and status
Information and status kept in one central environment.
